Service Request Search Returns Incorrect Results When Searching By Date Criteria (Doc ID 2276917.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In the Service Request Advanced search screen, when the search is done using criteria for Greater Than (>), the search results are incorrect.
The search retrieves Service Requests both equal to and greater than the date given.

Expected Behavior:

When search is performed using Created On > Date, only those SR whose date is greater than the date used in the criteria.

Steps:

(R) Service
(N) Service Requests > Find/Create Service Requests
   - Click on Advanced Search
   - Use Item "Created On"

Cause

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