Service Request Search Returns Incorrect Results When Searching By Date Criteria
Last updated on JUNE 14, 2017
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
In the Service Request Advanced search screen, when the search is done using criteria for Greater Than (>), the search results are incorrect.
The search retrieves Service Requests both equal to and greater than the date given.
When search is performed using Created On > Date, only those SR whose date is greater than the date used in the criteria.
(N) Service Requests > Find/Create Service Requests
- Click on Advanced Search
- Use Item "Created On"
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