After A Task Is Closed The Parts requirement Resource And Destination Subinventory Fields Are Cleared

(Doc ID 2277304.1)

Last updated on JUNE 15, 2017

Applies to:

Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3

ACTUAL BEHAVIOR
---------------
When a task is closed in Teleservice the Resource name, Destination org and destination subinventory fields are cleared on the parts requirement for the task.

EXPECTED BEHAVIOR
-----------------------
The fields should not be cleared from the parts requirement.

STEPS
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The issue can be reproduced at will with the following steps:

1. Created Service request from Tele-service.
2. Create a task.
3. Create a parts requirement for the task.
4. Receive the parts ordered.
5. Close the task from teleservice
6.Check the Prats order against the task and notice the Resource and Sub inventory details got cleared.

Cause

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