How To Search Across All Install Base Products While Creating SR From ISupport (Doc ID 2277584.1)

Last updated on JUNE 18, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Current functionality checks the party of the logged in user and shows the products which are owned by that party in install base. But we need to enter any serial number existing in install base.
How to search across all install base products while creating SR from iSupport?
 

Solution

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