My Oracle Support Banner

Cannot Cancel An RMA due to error "You are not allowed to cancel Order Line because:Line Received " (Doc ID 2277875.1)

Last updated on JUNE 18, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Transaction Entry

Customer has an old RMA which needs to be cancelled.
RMA cannot be cancelled due to error   but we cannot cancel it, as we have this error .

Observe that the there a invoice_ hold  yet the order  does not show any LINE SPECIFIC HOLDS 
 
 
ERROR
-----------------------
"You are not allowed to cancel Order Line because:Line Received"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1.Responsibility : Oracle Order Management
2.Navigate to  Orders > Orders Return


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.