Cannot Cancel An RMA due to error "You are not allowed to cancel Order Line because:Line Received "
(Doc ID 2277875.1)
Last updated on FEBRUARY 20, 2019
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Entry
Customer has an old RMA which needs to be cancelled.
RMA cannot be cancelled due to error but we cannot cancel it, as we have this error .
Observe that the there a invoice_ hold yet the order does not show any LINE SPECIFIC HOLDS
ERROR
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"You are not allowed to cancel Order Line because:Line Received"
STEPS
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The issue can be reproduced at will with the following steps:
1.Responsibility : Oracle Order Management
2.Navigate to Orders > Orders Return
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |