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R12.2 AP/IBY :Unable To Complete A Payment Process Request Because Of The Error: Rejected By Source Product Update (Doc ID 2278323.1)

Last updated on JULY 01, 2022

Applies to:

Oracle Payables - Version 12.2 and later
Oracle Payments - Version 12.2 and later
Information in this document applies to any platform.


On : 12.2.4 version, Pmt PayReports PBatch & Prepay

Paybles users for an Argentina Oracle Payables customer encounter a process error in payment batches which are trying to process Payables payments for certain invoices.

The issue seems to be related to the following Note:
R12:Payment Process Error 'Failed payment validation' By Calling Application Via Hook (Doc ID 1084763.1)
But it is not clear whether there is a patch that's applicable to 12.2.4.

The error encountered is:

The error is: "Rejected by Source Product Update"
The detailed error is "Document payable was failed by the calling application via hook"

The issue can be reproduced at will with the following steps:
1. Found the following Note which seems to be related.
  R12: Payment Process Error 'Failed payment validation' By Calling Application Via Hook (Doc ID 1084763.1)
2. However, need verification of whether the patch solution recommended in Note 1084763.1 is actually compatible with the environment being on 12.2.4.
3. Available patches for the bug mentioned in the note seem to be applicable only for 12.0 and 12.1 environments

The issue has the following business impact:
Occurrences of the error are interrupting the work of the users who process payments in PPRs.


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