Trading Partner Mapping Lost After Customer Merge (Doc ID 2278522.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Oracle Receivables - Version 12.1.3 and later
Oracle EDI Gateway - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Usage

ACTUAL BEHAVIOR
---------------
After completing Customer Merge find that all Trading Partner information has been deleted.

EXPECTED BEHAVIOR
-----------------------
Expected all Trading Partner information to merged as well and not deleted

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform Customer Merge
2. View Trading Partner data and see all data after the Merge has been deleted.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see any Trading Partner data after the Customer Merge was completed..ODM Issue Clarification

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms