Download Processor Error - Unable To Load BODYSTRUCTURE (Doc ID 2278873.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to send one particular email,
the following error occurs.

ERROR
-----------------------
javax.mail.MessagingException: Unable to load BODYSTRUCTURE
at com.sun.mail.imap.IMAPMessage.loadBODYSTRUCTURE(IMAPMessage.java:1473)
at com.sun.mail.imap.IMAPMessage.getContentType(IMAPMessage.java:555)
at oracle.apps.iem.emta.message.QueueDataParser.getAttachmentNameSize(QueueDataParser.java:195)
at oracle.apps.iem.emta.message.QueueDataParser.dumpQueueData(QueueDataParser.java:150)
at oracle.apps.iem.emta.broker.PrepBroker.getQueueData(PrepBroker.java:467)
at oracle.apps.iem.emta.broker.PrepBroker.preprocess(PrepBroker.java:339)
at oracle.apps.iem.emta.broker.PrepBroker.procMails(PrepBroker.java:186)
at oracle.apps.iem.emta.broker.BrokerHandler.procMail(Unknown Source)
at oracle.apps.iem.emta.controller.Worker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:724)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send the problematic email to that email account and the download processor has crashed .
2. Put that problematic email to retry folder,
3. Check the IEM_DP_LOGS table

Changes

 

Cause

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