Drop Ship Sales Order Lines (SO) do Not Match Purchase Order (PO) Line Numbers (Doc ID 2279220.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Drop Ship orders which convert from Purchase Orders to Sales Orders tend to have many lines - sometimes 50 or more and find the lines do not match.
Matching up the documentation between the purchase order, sales order, Accounts Payable and Accounts receivable is cumbersome and timely since the lines do not match.

EXPECTED BEHAVIOR
Expect Drop Ship orders and purchase orders to have matching lines.

STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management & Purchasing
2. Navigate: Make use of the Drop Ship process to import the orders
3. Notice lines for Sales Order and Purchase Order are not matching.

Note Workaround is to manually enter the Sales Order and manually enter the Purchase Order to maintain the matching lines.

Cause

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