Update the TaxPayer ID error oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.OutOfMemoryError (Doc ID 2279979.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle E-Business Tax - Version 12.1.2 and later
Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Party Tax Profile

While trying to update the Tax Payer Id in customer page, the following error message appears:


ERROR
-----------------------
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.OutOfMemoryError, msg=GC overhead limit exceeded
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
...

## Detail 0 ##
java.lang.OutOfMemoryError: GC overhead limit exceeded
at java.util.Arrays.copyOf(Arrays.java:2882)
at java.lang.String.(String.java:179)
at java.lang.String.valueOf(String.java:2841)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Customers > Customers
3. Query the customer > update the Tax Payer ID > Save/Apply and the error message appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the TaxPayer ID.

Cause

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