Last updated on JUNE 23, 2017
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
CSXSRISR.fmb
CSXSRISR.fmx
Symptoms
The Service Request form and a few other TeleService forms, are not translating the column headers and fields labels as expected for some Non-English languages.
Error:
Steps:
(R) Service
(N) Service Requests > Create Service Requests
- Query Service Request
- In English, all labels are displayed correctly (Service Request Header, tabs, Notes grid - column headings)
- In Italian (for instance), all labels are displayed correctly as well.
- In German (for instance), all labels are displayed in English, except for a couple of column headings in Notes grid.
Changes
This has been observed after applying some Field Service and Depot Repair patches, but it is not limited to that.
Cause
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