Service Request Form: Compilation Error "WHEN-LIST-CHANGED trigger on VIEW_BY item in SR_HISTORY" in Some Non-English Versions (Doc ID 2279991.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
CSXSRISR.fmb
CSXSRISR.fmx

Symptoms

The Service Request form and a few other TeleService forms, are not translating the column headers and fields labels as expected for some Non-English languages.

 
Error:

 

Steps:

(R) Service
(N) Service Requests > Create Service Requests

 - Query Service Request
 - In English, all labels are displayed correctly (Service Request Header, tabs, Notes grid - column headings)
 - In Italian (for instance), all labels are displayed correctly as well.
 - In German (for instance), all labels are displayed in English, except for a couple of column headings in Notes grid.

Changes

 This has been observed after applying some Field Service and Depot Repair patches, but it is not limited to that.

Cause

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