Unable To Open Depot Repair Order.Getting Error "Invalid Ship TO and Bill To, please select from the list of values" (Doc ID 2280312.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order Management

ACTUAL BEHAVIOR
---------------
When trying to search for some specific requests in Find Repair Orders form getting the following error


EXPECTED BEHAVIOR
-----------------------
"Invalid Ship TO and Bill To, please select from the list of values" .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Find Repair Orders Form
2. Query for specif Service request or RMA /Sales Order number



Cause

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