Open for Update on Service Contract Throws Error:ORA-00001: unique constraint OKC.OKC_K_HEADERS_ALL_BH_U1 violatedError:ORA-00001: unique constraint OKC.OKC_K_HEADERS_ALL_BH_U1 violated (Doc ID 2280408.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

Open for Update on Service contract throws Unique constraint volition error

ERROR
-----------------------
ORA-00001: unique constraint OKC.OKC_K_HEADERS_ALL_BH_U1 violated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Step1 :Launch search for a contract
Step2: Right click open contract .
Step3:Click Open for update
Step4: Throws error Unique constraint error ORA-00001: unique constraint OKC.OKC_K_HEADERS_ALL_BH_U1 violated


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update contracts.

Cause

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