The Expense Item LOV In The Mobile Field Service Multi Platform App For Windows Is Not Populating (Doc ID 2280543.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Multiplatform Based on HTML5

ACTUAL BEHAVIOR
---------------
Users cannot search for expense items in the MFS MP Windows application.  The LOV contains no values

EXPECTED BEHAVIOR
-----------------------
The expectation is that values will be available to select.   The application should show the same values as the Field service technician portal Debrief page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to MP Windows app
2. Select a task
3. Add expense debrief line
4. Search the item field.
5. Nothing happens


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms