When Tabbing Out From "Company Name" For Prospects, The System Is Looking For An Account Number (Doc ID 2280740.1)

Last updated on JULY 28, 2017

Applies to:

Oracle TeleSales - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Tele Sales

ACTUAL BEHAVIOR
---------------
When tabbing out from "Company name" for prospects, the system Is looking for an account number

EXPECTED BEHAVIOR
-----------------------
Expect user to be able to same behaviour in both the environments

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
12.1.3 Instance :

1. Navigated to Tele sales Responsibility
2. Enter the name of organization customer without % in the organization field
3. Hit “tabulator” on your keyboard works fine, ending up in the “Account” field
4. When you hit the “tabulator” (several times) again in order to get to the next field for input, it works fine

12.2.5 Instance

1. Navigated to Tele sales Responsibility
2. Enter the name of organization customer without % in the organization field
3. Hit “tabulator” on your keyboard works fine, ending up in the “Account” field
4. When you hit the “tabulator” again in order to get to the next field for input, you get this error
  APP-AST-207403: Please enter a partial value since this is a long list. if you want to see all the values, please type in a % before invoking the list of values.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms