oracle.apps.iem.solo.exception.InvalidDataException When Transferring Emails
(Doc ID 2280750.1)
Last updated on MARCH 20, 2019
Applies to:
Oracle Email Center - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Agent Console
When attempting to Transfer email to agent,
the following error occurs.
ERROR
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oracle.apps.iem.solo.exception.InvalidDataException: Wrong argument: customer ->11111-1-1-1-111selected
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Email center Supervisor -> Messages -> My Inbox
2. Open any email from inbox
3. From action menu drop-down select "Transfer“. LOV for reason will disappear nearly and does not contain any entry. Click “Go”.
4. On transfer page choose any agent.
5. Here, the transfer reason drop-down show values. Select transfer reason choose “Not Subject Expert” and click apply.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |