oracle.apps.iem.solo.exception.InvalidDataException When Transferring Emails (Doc ID 2280750.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Agent Console

When attempting to Transfer email to agent,
the following error occurs.

ERROR
-----------------------
oracle.apps.iem.solo.exception.InvalidDataException: Wrong argument: customer ->38975-1-1-1-114selected


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to (R) Email center Supervisor -> Messages -> My Inbox
2. Open any email from inbox
3. From action menu drop-down select "Transfer“. LOV for reason will disappear nearly and does not contain any entry. Click “Go”.
4. On transfer page choose any agent.
5. Here, the transfer reason drop-down show values. Select transfer reason choose “Not Subject Expert” and click apply.

Changes

 

Cause

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