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Ability to See Customer Contact(User details) in Service Request Form Notes Like as In Agent Dashboard History Tab. (Doc ID 2280794.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When notes are being entered by customer contacts via iSupport, only the login ID is shown in Oracle Service Request form "Log and Notes". However, when the same details are accessed via Agent Dashboard, in the notes details, users are able to can see the customer contact who entered the note using External link. Is there any way the same detail can be accessed in the Oracle Service Request form?


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