Ability to See Customer Contact(User details) in Service Request Form Notes Like as In Agent Dashboard History Tab.

(Doc ID 2280794.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When notes are being entered by customer contacts via iSupport, only the login ID is shown in oracle Service Request Form log and Notes .However, when the same details are accessed via agent dashboard, in notes details able to can see the customer contact who entered the note using External link.Is there any way the same detail can be accessed in oracle form?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms