Attachments Are Missing In MFS (MP & Laptop) That Are Attached From EBS Field Service Form (Doc ID 2280872.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Attachments attached to Service Request from EBS Field Service Form are missing in MFS (Mobile Field Service Multiplatform & Laptop).

EXPECTED BEHAVIOR
Attachment should display in MFS (MP & Laptop) that are attached from EBS Field Service Form.

STEPS
1. Added an attachment to Service Request from EBS Field Service form.
2. Run the "JTM Master Concurrent Program" with "Lookup" parameter.
3. Login the MFS (MP & Laptop) and perform the sync.
4. Added Attachments are not displaying from MFS (MP & Laptop).

Cause

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