"java.net.SocketTimeoutException: Read timed out" Exception When Sending Mail From OTM Using Notify Contact Action (Doc ID 2280971.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Transportation Management - Version 6.4.2 to 6.4.2 [Release 6.4]
Oracle Transportation Management Cloud Service - Version 6.4.2 to 6.4.2 [Release 6.4]
Information in this document applies to any platform.

Symptoms

When actions "Notify Contact" or "Adhoc Notify contact" are used in agents to send Email Notifications, Email Notifications are not being received.

This error also occurs during Integration when an email acknowledgement is being sent.

Following Exception is observed in the Exception log.

 

Cause

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