Why is it Not Possible to Search For Service Requests In Find Service Request Form When Inventory Org Field is Defaulted?

(Doc ID 2281417.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

It is not possible to search for SRs in the search form when inventory org is provided. If we remove the inventory org, the Service Request  shows in the search result form.Why does this happen?
 

Solution

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