My Oracle Support Banner

Why is it Not Possible to Search For Service Requests In Find Service Request Form When Inventory Org Field is Defaulted? (Doc ID 2281417.1)

Last updated on DECEMBER 03, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

It is not possible to search for SRs in the search form when inventory org is provided. If we remove the inventory org, the Service Request  shows in the search result form.Why does this happen?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.