ORA-06512: At "APPS.IBE_QUOTE_SAVESHARE_PVT While Switching From User A to User B (Doc ID 2281479.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Prod and Test:  12.1.3 version

Users are getting application error after trying to login, switching from User A to User B

ERROR
----------
Exception: ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_SAVESHARE_PVT", line 3043
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_W1_PVT", line 6212
ORA-06512: at line 1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login with User A
2. Add an item to cart
3. Leave the cart idle until the session timeout reaches
4. Click on the "Checkout" button (or "Profile" button)
5. You are forwarded to the Login page
6. Login with User B
You get the Application Error page (view source show error ORA-06512: at "APPS.IBE_QUOTE_SAVESHARE_PVT", line 3043)

Changes

 

Cause

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