Update to IB Install Location does not show in User Interface (UI), but shows in database tables. (Doc ID 2281518.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Installed Base - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Support Codes

ACTUAL BEHAVIOR
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Ffter updating the install location, it not visible in IB user interface (UI), but the data is showing in the CSI tables.

EXPECTED BEHAVIOR
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After updating the install location, it should visible in the user interface.

STEPS
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The issue can be reproduced at will with the following steps:
1.Go to oracle Installed base agent user responsibility
2. search for instance and go to location tab
3. Provide install location as "internal site' and give the address
4. click apply
5. re search for the same instance and see location type , it will be blank but we can see data which are updated in csi_item_instances

Cause

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