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Performance Issue With Mass Change Function In OM When Changing Ship To (Doc ID 2281598.1)

Last updated on SEPTEMBER 22, 2018

Applies to:

Oracle Advanced Pricing - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
We upgraded from 11i to R12. After that we are observing a Performance issue with Mass Change function in OM

When trying to process orders and trying to update the ship to address on the lines after creating a relationship with the school district, these orders has over 100 lines and it is taking us 8 or more hours to update the shipping address on the lines doing a mass change, and are continually getting timed out or kicked out of Oracle completely and having to start the process over again.

EXPECTED BEHAVIOR
-----------------------
Not to take 8 hours plus to run mass change.

STEPS
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The issue can be reproduced at will with the following steps:
1. Mass Change
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot continue with program.

Cause

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