Class Overlap Warning Message Is Displayed Though There Is Not Any Overlapping Classes. (Doc ID 2281640.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP6 version, Enrollment Admin

When Employee Tries to Enroll in a Class, Oracle Learning Management Says there is a Conflicting Class.
Customer has a few individual that receives a notification from Oracle Learning Management (OLM) that tells them they already have a class scheduled at this time.
Unfortunately, the notification is wrong, there is no other class that is scheduled at that same date and time.



ERROR
-----------------------

WARNING:
You have already enrolled in, or have requested, another class whose dates overlap these class dates. This does not prevent you from enrolling.


STEPS
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The issue can be reproduced at will with the following steps:

Admin sends hyperlink from the course to the learner.
No Learner Access is enable.
Class is wide open
Learner accesses their hyplerlink to enroll into the class

Learner then logs into the application and goes to Learner Self Service learners home and enrolls into the synchronous class and receives the warning.
These are synchronous classroom classes.


Cause

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