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Tax is calculated in Receivables but not in Order Management (Doc ID 2281755.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Order Management - Version 12.0 to 12.2.6 [Release 12.0 to 12.2]
Information in this document applies to any platform.

Symptoms

 ACTUAL BEHAVIOR
 ---------------
When entered the Manual invoice tax being calculated but not able to calculate tax when create Sales order from Order management

EXPECTED BEHAVIOR
-----------------------
Expect the tax should be calculated both in AR and OM

 STEPS
 -----------------------
 The issue can be reproduced at will with the following steps:
 1. Order management responsibility
 2. open sales order form
 create new order
 Book the Order
 3. Found No tax getting calculated


 BUSINESS IMPACT
 -----------------------
 The issue has the following business impact:

Due to this issue, No tax is calculated on sales orders

Cause

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In this Document
Symptoms
Cause
Solution

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