Reconcile An Overpaid Offer (Doc ID 2281868.1)

Last updated on JULY 04, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Trade Management module allows sales administrators users to create offers in order to motivate customers to book orders. Customers gets discounts against their orders and finally accumulates this discounts in a total Earned amount which represents a total discount that they can pretend to reduce current or future invoices.
Then Michelin pay the customers and we can compare the initial earned and the final paid amounts.Sometimes the earned amount is larger than the paid amount.
Launching the reconciliation process, amounts get aligned and we have utilized = earned = paid
But sometimes the earned amount is lower than the paid amount. In this case, launching the reconciliation process doesn't align amounts and the paid amount stays over the earned amount.
Then we would like that the reconciliation process be able to reconcile offers, in decreasing the utilized / earned amounts (as existing) but also in increasing them when the paid amount is greater

Cause

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