When Booking FRM-40831: value to long for field CUSTOMER_NAME (Doc ID 2281977.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

During the booking process for customers whose fail credit check process an error message occurs.

ERROR
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FRM-40831: Truncation occurred: value to long for field CUSTOMER_NAME


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility,
2. Orders, Returns,
3. Sales Orders,
4. Create a Sales Order,
5. Under the Sales Order Line Items Tab, add a Configurable Item,
6. Save the Sales Order,
7. Under Actions, select Book,
8. Error message is displayed and order cannot be processed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the booking process for some sales orders.

Cause

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