Suppress Credit Functionality Not Working As Expected Sometimes. (Doc ID 2282003.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
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Suppress Credit functionality not working as expected sometimes.

User Terminates a partially billed service contract line. During the termination process, the suppress credit button was checked. However, when Main billing is run, a Credit Is created anyways.Upon inspection of the terminated contract line, the suppressed amount is a negative value.

EXPECTED BEHAVIOR
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 The terminated contract line, the suppressed amount should be a positive even when a CM is generated.

STEPS
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The issue can be reproduced at will with the following steps:
1. Terminate a partially billed service contract line. During the termination process, the suppress credit button was checked



Changes

 

Cause

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