The Suppress Credit Functionality is Not Working as Expected
(Doc ID 2282003.1)
Last updated on MARCH 01, 2019
Applies to:Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
The 'Suppress Credit' functionality in Service Contracts does not always work as expected.
When a user Terminates a partially billed Service Contract line, during the termination process the suppress credit checkbox is checked. However, when the Service Contracts Main Billing program is run, a Credit is created. Upon inspection of the terminated contract line, the suppressed amount is a negative value.
1. Terminate a partially billed service contract line.
2. During the termination process, the suppress credit checkbox is checked.
3. The Service Contracts Main Billing program is run.
4. The termination amount is a negative value.
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