Error "FRM-40202: Field Must Be Entered.FRM-40815: Variable GLOBAL.A15_2_PK1 does not exist " in Attachments Via Service Request > Tasks (Doc ID 2282193.1)

Last updated on JUNE 30, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request form, ATTACHMENTS/ EXPORT

When attempting to create Task Attachments the following error occurs.

ERROR
-----------------------
Error : FRM-40202: Field Must Be Entered
FRM-40815: Variable GLOBAL.A15_2_PK1 does not exist


Steps to reproduce the issue :
-----------------------
1. (R) Service
2. (Nav) Service Request > Create Service Request
3. Create and save an Service Request
4. Go to Task tab and let Summary field blank (Summary is a mandatory field)
5. Click on Attachment button

The following error is raised
Error : FRM-40202: Field Must Be Entered
FRM-40815: Variable GLOBAL.A15_2_PK1 does not exist

Cause

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