Font Definition Suppression Does Not Work In Reply Emails,displays Font Definition Of Email
(Doc ID 2282513.1)
Last updated on MARCH 15, 2019
Applies to:
Oracle Email Center - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
When agent replies to an inbound email and uses the Rich text editor, the font definition information is displayed and sent as un-formatted text to the recipient.
Steps
1. Customer sends email to Email Center
2. Reply to inbound email from Email Center using Rich Text Editor
(R) Email Center Agent Console
(N) Home > Inbox
The email message doesn't contain the font definition
3. The email message received has the Font Definition displayed as un-formatted text
1. Customer sends email to Email Center
2. Reply to inbound email from Email Center using Rich Text Editor
(R) Email Center Agent Console
(N) Home > Inbox
The email message doesn't contain the font definition
3. The email message received has the Font Definition displayed as un-formatted text
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |