Unable to Forecast Work Orders Via Maintenance Workbench Due to Specific Set Name / Asset Combination (Doc ID 2282811.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

PM Schedule with specific Set Name is not generating forecast of work orders for a particular asset.
The same Set Name generates forecast for other asset number.
Hence there seems to be some issue with this particular Asset / Schedule / Set Name Combination.


EXPECTED BEHAVIOR
-----------------------
PM Schedule with the specific Set Name should generate forecast of work orders for the asset in question.


STEPS
-----------------------
The issue can be reproduced at will with the following example:
1. Responsibility: Enterprise Asset Management.
2. Navigation: Preventive Maintenance -> Schedule Definition.
3. Schedules present for this asset. Note the Set Name is xyz.
4. Go to Maintenance Workbench.
5. Use Set Name = xyz.
6. Try to forecast and find no work orders forecasted/generated.
7. Change the set name to rvw in the PM Scheduled.
8. Now go back to Maintenance Workbench and forecast with Set Name = rvw.
9. One work order is forecasted as expected.
10. Now check the same set name against other schedules of other assets. Note this is a different asset.
11. Work order is forecasted using the Same Set Name 'xyz', which did not work for the earlier asset.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users will need to generate manual work orders for this particular asset. This is laborious.

Cause

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