My Oracle Support Banner

SEQUENCE HZ_ACCOUNT_NUM_S IS INCREASED WHEN AUTOMATIC CUSTOMER NUMBERING IS OFF (Doc ID 2283200.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Trading Community - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, APIs

ACTUAL BEHAVIOR
---------------
While using the API hz_cust_account_v2pub.create_cust_account to create new customers, the value of the standard sequence hz_account_num_s is increased even though  the 'customer number' is provided as an input parameter to the API. Ideally hz_account_num_s should only be increased inside the API if the 'customer number' is not passed as an input and Automatic customer numbering is on.

EXPECTED BEHAVIOR
-----------------------
Sequence HZ_ACCOUNT_NUM_S is jumping and it shouldn't as the following setup is created:
Automatic Customer Numbering check box not enabled
Automatic Site Numbering check box not enabled

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the query to identify the sequence HZ_ACCOUNT_NUM_S
2. Run the API hz_cust_account_v2pub.create_cust_account
3. Re-run the query for the sequence HZ_ACCOUNT_NUM_S

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the hz_account_num_s sequence keeps increasing with each call to the API and there are problems in maintaining a sequence for new customer number.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.