My Oracle Support Banner

iStore Search Insert Program Takes Long Time and Fails ORA-01555: snapshot too old (Doc ID 2283272.1)

Last updated on AUGUST 11, 2021

Applies to:

Oracle Quoting - Version 12.1.3 and later
Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Prod:  12.1.3 version, HTML User Interface

Followed solution of running "iStore Search Insert" program as per the following document:
  (Doc ID 1383709.1)  Adding Product to a Quote Error: "You have encountered an unexpected error. Please contact the system administrator for assistance." Java Stack Error: "ORA-20000: Oracle Text error. DRG-10599: column is not indexed"

However, the request had to be killed after running many hours and consuming lot of resources in Production instance.

Since program was incomplete, and index was not available yet, users were unable to search any items to be added to Quotes.
 

ERROR (concurrent request log)
-----------------------
Cause: FDPSTP failed due to ORA-01555: snapshot too old: rollback segment number 1607 with name "< segment name >" too small
ORA-06512: at "APPS.IBE_SEARCH_SETUP_PVT", line 478
ORA-06512: at line 1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run "iStore Search Insert" concurrent program
2. See program fails

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.