ISupport Knowledge Management Search Page Has 'Solution Advanced Search' In 12.1.3 But Not In 12.2.6 (Doc ID 2283467.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Knowledge Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, iSupport, Homepage

ACTUAL BEHAVIOR
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After upgrading to 12.2.6 In iSupport Knowledge Management Search > Solution Advanced Search page the buttons are incorrectly rendered

EXPECTED BEHAVIOR
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In iSupport Knowledge Management Search > Solution Advanced Search page, the size of the page and the buttons must be rendering correctly

STEPS
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The issue can be reproduced at will with the following steps:

(R) Responsibility = iSupport Employee User
(N) iSupport Employee User > home
Click on either the 'Support' tab at the top of the page, or click on the 'Find Solutions to Your Problems’ link in the 'Support Resources' bin on the homepage.


Cause

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