The Generate Field Service Trips Concurrent Deletes Existing Trips When Run With Parameters Calendar and Associated Shifts.

(Doc ID 2283751.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Dispatch Center


As a field Service Manager when we try to Run the Generate Field Service Trips Concurrent only with the Parameter for the Calendar and associated Shifts defined.

All the trips for engineers globally get deleted.

The Generate Field Service Trips Concurrent Program should only process engineers related to the Calendar that is given as a parameter

The issue can be reproduced at will with the following steps:

1.Log in to Application with the responsibility Field Service Manager
2.Navigate to the Generate Field Service Trips Concurrent
Run with parameter
start date ->Defaulted to sysdate
number of days ->60
Provide calendar name
and also shift name
shift type -> regular
resource shift address ->resource home address
2. Submit the concurrent program


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms