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The Generate Field Service Trips Concurrent Deletes Existing Trips When Run With Parameters Calendar and Associated Shifts. (Doc ID 2283751.1)

Last updated on MARCH 08, 2019

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center

ACTUAL BEHAVIOR
---------------

When running the Generate Field Service Trips Concurrent with the Parameters for the Calendar and associated Shifts all the trips for engineers get deleted.
 

EXPECTED BEHAVIOR
-----------------------
The Generate Field Service Trips Concurrent Program should only process engineers related to the Calendar that is given as a parameter

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Log in to Application with the responsibility Field Service Manager
2.Navigate to the Generate Field Service Trips Concurrent
Run with parameter
Action->Add
start date ->Defaulted to sysdate
number of days ->60
Provide calendar name
and also shift name
shift type -> regular
resource shift address ->resource home address
2. Submit the concurrent program




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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