The Generate Field Service Trips Concurrent Deletes Existing Trips When Run With Parameters Calendar and Associated Shifts. (Doc ID 2283751.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center

ACTUAL BEHAVIOR
---------------

As a field Service Manager when we try to Run the Generate Field Service Trips Concurrent only with the Parameter for the Calendar and associated Shifts defined.

All the trips for engineers globally get deleted.
 

EXPECTED BEHAVIOR
-----------------------
The Generate Field Service Trips Concurrent Program should only process engineers related to the Calendar that is given as a parameter

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Log in to Application with the responsibility Field Service Manager
2.Navigate to the Generate Field Service Trips Concurrent
Run with parameter
Action->Add
start date ->Defaulted to sysdate
number of days ->60
Provide calendar name
and also shift name
shift type -> regular
resource shift address ->resource home address
2. Submit the concurrent program




Cause

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