Not Able to Update Seeded Task Status (Cancelled) - Unable To Tick The Closed Flag .This is Needed to Update Tasks With Cancelled Status To be Closed. (Doc ID 2283834.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Is it possible to make the Task Status 'Cancelled' as a CLOSED status by checking the Closed check box in the task status definition form as it is a seeded status ?
Is there a way to make this a Closed Status?
 

Solution

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