Not Able to Update Seeded Task Status (Cancelled) - Unable To Tick The Closed Flag .This is Needed to Update Tasks With Cancelled Status To be Closed.

(Doc ID 2283834.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


Is it possible to make the Task Status 'Cancelled' as a CLOSED status by checking the Closed check box in the task status definition form as it is a seeded status ?
Is there a way to make this a Closed Status?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms