MFS MP: Task Assigned To One User But Visible On Many User's Mobile App

(Doc ID 2284244.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
A task is assigned to one resource(user) from Service Request form , however the same task is visible on MFS MP(Mobile Field Service Multiplatform) app for many other users.

EXPECTED BEHAVIOR
Task should be visible on only one user's MFS MP app to whom it is assigned from Service Request form.

STEPS
1. Create a Service Request and Task.
2. Assign the task to a resource(user) and save.
3. Perform the sync from MFS MP app.
4. The same task is visible on many user's MFS MP app.

Cause

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