Cannot Successfully Create A Customer Refund. Error FRM-40734 Received. (Doc ID 2284354.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

 On : 12.2.4 version, Receipts Related

Cannot successfully create a customer refund. Error FRM-40734 received.

The user is trying to refund a credit memo and once they fill out the Refund Attributes and try to save, they get an error message "FRM-40734: Internal Error: PL/SQL error occurred". Because the user can't save, they can't continue to the next step because the Refund Status button doesn't generate.

 

Debug shows:

iby.plsql.IBY_VALIDATIONSETS_PUB Set_Payee_Instr_Assignment : RETURN
ar.plsql.ar_refund_pvt.create_refund Error found assinging Bank account id to an external payee
ar.plsql.AR_REFUNDS_PVT.Create_refund EXCEPTION: AR_REFUNDS_PVT.Create_refund()User-Defined Exception
ar.resource.arp_app_folder2.event.begin arp_app_folder2.event(ON-ERROR)+

 

 

Cause

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