Receive ORA-01403 No Data Found Error When Trying To Update Renewed Service Contract Price Modifier

(Doc ID 2284396.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

After contract renewal, when attempting to update a Line Price Adjustment, the following error occurs:


ERROR
-----------------------
ORA-01403: no data found
--------------------------------------------------------------
FRM-40735: ON-UPDATE trigger raised unhandled exception ORA-01830.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 
1. Service Contracts Manager > Contracts > Launch Contracts. - Open any renewed existing service contract.
2. Go to Lines
3. Go to Tools > Pricing Adjustment
4. Change the value for field New Price.
5. Click on Save
6. The error occurs. You are unable to save the price adjustment.

Changes

 

Cause

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