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Do We Have "Automated Receipt Handling for Credits" Feature for Adjustments too to Avoid Error "The credit memo was not selected for receipt handling because an adjustment or a chargeback exists against the invoice" ? (Doc ID 2284664.1)

Last updated on MARCH 05, 2020

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.

Goal

Can the Return Order be imported against a Transaction to which an adjustment is fully applied and the invoice balance is zero? The transaction source setup for handling receipts on return using "Automated Receipt Handling for Credits" is done. Similarly do we have any setup to handle adjustments during returns?

Trying to import such RMAs, result in the following error:
<strong><span style="text-decoration: underline;" data-mce-style="text-decoration: underline;">Error</span>:&nbsp;</strong>The credit memo was not selected for receipt handling because an adjustment or a chargeback exists against the invoice.
&nbsp;

Solution

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In this Document
Goal
Solution
References


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