Email Centre Agent Console Search Within INBOX Folder Doesn't Find Any Results Under Email Account
(Doc ID 2285172.1)
Last updated on MARCH 22, 2019
Applies to:
Oracle Email Center - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Agent Console in TEST instance
ACTUAL BEHAVIOR
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Email Centre Agent Console Search within INBOX folder doesn't find any results under Email Account
EXPECTED BEHAVIOR
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Expect that the Email Centre Agent Console Search within INBOX folder should find the appropriate results
WHAT IS WORKING
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When the folder is changed to Sent and search to 'Sent' results are populated and emails are visible
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigation: Email Centre Agent Console > Email Center Agent Console > Home
2.Open Queue for an Email Account assigned to the user
3.On this this screen, navigate to the Messages > Search and search under INBOX Folder;
No results are found
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |