Email Centre Agent Console Search Within INBOX Folder Doesn't Find Any Results Under Email Account (Doc ID 2285172.1)

Last updated on JULY 11, 2017

Applies to:

Oracle Email Center - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Agent Console in TEST instance

ACTUAL BEHAVIOR
---------------
Email Centre Agent Console Search within INBOX folder doesn't find any results under Email Account


EXPECTED BEHAVIOR
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Expect that the Email Centre Agent Console Search within INBOX folder should find the appropriate results


WHAT IS WORKING
----------------------------

When the folder is changed to Sent and search to 'Sent' results are populated and emails are visible

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: Email Centre Agent Console > Email Center Agent Console > Home
2.Open Queue for an Email Account assigned to the user
3.On this this screen, navigate to the Messages > Search and search under INBOX Folder;

No results are found



Changes

 

Cause

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