Can Dunning Letters Be Run Based On Customer Classification?

(Doc ID 2285782.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are looking for functionality to generate dunning letters by submitting the IEX: Send Dunnings for Delinquent Customers program based on customer classification. Currently the program does not have a parameter for customer classification. Is it possible to add a Customer Classification Low / Customer Classification High parameter to the program? 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms