Customer Account Details error: oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_NO_REGION_DATA. Unable to find metamodel definition for : namespace = http://xmlns.oracle.com/jrad, localName = modify, fileLocation = file:/d1apps/ (Doc ID 2286500.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

Attempting to view the Customer Account Details, the following error occurs:

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

Exception Details.
oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_NO_REGION_DATA. Tokens: REGIONCODE = /oracle/apps/ar/cusstd/acctSite/webui/ArAcctSiteOverviewPG;
at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:544)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3750)

## Detail 0 ##
oracle.adf.mds.exception.MDSRuntimeException: Unable to find metamodel definition for : namespace = http://xmlns.oracle.com/jrad, localName = modify, fileLocation = file:/d1apps/oracle/CAVPROD/apps/apps_st/comn/webapps/oacore/html/jrad/JRADElementList.xml
at oracle.adf.mds.internal.ElementData.<init>(ElementData.java:152)
at oracle.adf.mds.internal.Cache.cacheElement(Cache.java:647)



STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Customers > Customers
3. Query for customer and click on account details

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access customer account details.

Cause

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