Emails Not Appearing In Queued Messages Sub-node Under Media Node In UWQ

Last updated on JULY 17, 2017

Applies to:

Symptoms

ACTUAL BEHAVIOR
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From the Email Center Agent Console Home page, the queued message count for the email account is showing correctly.
 But when viewing the same in Queued Messages sub-node under Media node from UWQ, the email count is showing less and it is taking more time to appear in UWQ

EXPECTED BEHAVIOR
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The email should immediately appear in the UWQ media node > Queued Messages for the email account once the email showing/reached in the Agent console -> Home page

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to (R) Email Center Agent -> Home. In the Message Summary page and check the count for Queued Message of the email account
2. Navigate to (R) Service -> Universal Work Queue -> Media -> Queued Messages. Click on the email account ('Personnel Service Center') and check the count.

Changes

Cause