Emails Not Appearing In Queued Messages Sub-node Under Media Node In UWQ
(Doc ID 2287045.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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From the Email Center Agent Console Home page, the queued message count for the email account is showing correctly.
But when viewing the same in Queued Messages sub-node under Media node from UWQ, the email count is showing less and it is taking more time to appear in UWQ
EXPECTED BEHAVIOR
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The email should immediately appear in the UWQ media node > Queued Messages for the email account once the email showing/reached in the Agent console -> Home page
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to (R) Email Center Agent -> Home. In the Message Summary page and check the count for Queued Message of the email account
2. Navigate to (R) Service -> Universal Work Queue -> Media -> Queued Messages. Click on the email account ('Personnel Service Center') and check the count.
Cause
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In this Document
Symptoms |
Cause |
Solution |