Install Base Legacy Fields not Blanked out After Ownership Change

(Doc ID 2287141.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Installed Base - Version 12.2.3 and later
Information in this document applies to any platform.


Instances are created in Install base through Conversion/Interface and the following fields are populated during conversion:
• External Reference = to reference sales order from legacy system
• Install Date = to reference ship date from legacy system

However, after Ownership Change, these fields are not blanked out It is still showing legacy data. These fields should be blanked out. How can this be done?


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