ORA-20001: APP-20110: Encountered An Error In JAI_OM_TAX_DET_PKG.delete_line

(Doc ID 2287435.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Oracle Order Management - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Oracle Financials for India - Version 12.1.1 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.


When attempting to delete a sales order line after saving, the following error occurs. The problem started after applying the GST patches. 


ORA-20001: APP-20110: Encountered an error in JAI_OM_TAX_DET_PKG.delete_line. Tax determination factor
line was not found.
ORA-06512: at "APPS.APP_EXCEIPTION", line 72
ORA-06512: at "APPS.JAP_OE_OLA_ARIUD_TRG", line 871
ORA-04088: error during execution of trigger "APPS.JAI_OE_OLA_ARIUD_TRG' in Package oe_line_util Procedure Delete_Row


1. Log in to Order Management responsibility
2. Navigate to Sales Orders
3. Enter a new sales order
4. Enter appropriate header level information
5. Navigate to Lines tab
6. Enter an item on the sales order line
7. Save the sales order
8. Delete the entered line
9. Error occurs


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