Submit Charges Is Failing With: Validation Failed For The Field - Ship To

(Doc ID 2287834.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

When attempting to submit charges, the following error occurs.

ERROR
-----------------------
"Error In Order Management"
"validation Failed for the field - Ship To"
"Validation Failed for the field - Bill To"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. SR Form-> Charges-> Bill To, Ship To -> Submit Charges
2. Error messages from Order Management:
"validation Failed for the field - Ship To"
"Validation Failed for the field - Bill To"



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms