Tables mtl_serial_numbers and csi_item_instances are not in Sync (Doc ID 2287969.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Asset Definition

ACTUAL BEHAVIOR
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The Asset serial number associated with the Organization is different in Asset and Install base tables .

EXPECTED BEHAVIOR
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The Asset serial number associated with the Organization need to be same in Asset and Install base tables .


STEPS
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The issue can be reproduced at will with the following steps:

1. Transfer the Asset .

2. Asset is associated with different Organizations in Asset and Install table bases.



Cause

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