My Oracle Support Banner

Tables mtl_serial_numbers and csi_item_instances are not in Sync (Doc ID 2287969.1)

Last updated on JULY 15, 2020

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

The Asset serial number associated with the Organization is different in Asset and Install base tables.

EXPECTED BEHAVIOR


The Asset serial number associated with the Organization need to be same in Asset and Install base tables.


STEPS

The issue can be reproduced at will with the following steps:

1. Transfer the Asset.

2. Asset is associated with different Organizations in Asset and Install table bases.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.