Resource Preference Not Getting Saved In Scheduler Rules Page (Doc ID 2288484.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Scheduler - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Resource Preference not getting saved in Scheduler Rules page

EXPECTED BEHAVIOR
The selected Resource Preference should be saved in Scheduler Rules page

STEPS
1. Login to Oracle Apps;
2. R) Field Service Manager -> Field Service Setup -> Scheduler Rules
3. Select any rule to update and from the Scheduler Parameters tab, select any of the value for the Resource preference mentioned in the list below:

• Ignore Third Party Organizations
• Prefer Third Party Organizations
• Prefer Internal Resources

Either click 'Finish' or 'Finish and propagate Forcefully'.
Get the message that the Scheduler rules are saved. However, when re-queried the same rule, find that the resource preference is still set to blank.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms