OIE Mobile Expenses: Camera Icon Causes App to Become Unresponsive

(Doc ID 2288621.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Internet Expenses - Version 12.0.0 to 12.2.5 [Release 12 to 12.2]
Information in this document applies to any platform.


On :  12.2.5 version, Mobile Expenses
Manufacturer - Apple
Model - iPhone 6
Operating System with Version: iOS 10.0.2

When attempting to click the camera icon, it just spins a loading prompt, then nothing further happens.
The app then becomes unresponsive then the following error occurs:

"An error occurred while
trying to retrieve the
requested image data."


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms