Entitlement Search Function Results in Ora-01403: No Data Found Error

(Doc ID 2288713.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Entitlements & Coverages

When attempting to do an Entitlement Search,
the following error occurs.

ERROR
-----------------------
ORA-01403: no data found

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select “Service Contracts User Multi-Org” responsibility
2. Select "Entitlement Search” function
3. Enter contract number
4. Click search
5. We get the “ORA-01403: no data found” error even though the contract number being searched is valid.

Changes

Cause

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