Entitlement Search Function Results in Ora-01403: No Data Found Error
(Doc ID 2288713.1)
Last updated on MARCH 07, 2019
Applies to:
Oracle Service Contracts - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.4 version, Entitlements & Coverages
When attempting to do an Entitlement Search,
the following error occurs.
ERROR
-----------------------
ORA-01403: no data found
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select “Service Contracts User Multi-Org” responsibility
2. Select "Entitlement Search” function
3. Enter contract number
4. Click search
5. We get the “ORA-01403: no data found” error even though the contract number being searched is valid.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |